Privacy & Cookies Policy

This privacy policy sets out how Michey Loves uses and protects any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy by updating this page, so you should check it from time to time to ensure you are happy with any changes.

What We Collect

We may collect the following information:

Your name.

Contact information, including email address and telephone number.

Delivery and billing address.

Items purchased, value, and method of payment.

This information is collected through the completion of online, in-store, or telephone orders and is used solely for the purpose of fulfilling the order. Details are also collected through enquiries, emails, and quotes. Our lawful basis for collecting this information is contractual, as it is required for the fulfillment of your order.

What We Do With the Information We Gather

We require this information to understand your needs and provide you with a better service, particularly for:

Internal record keeping.

Creating, dispatching, and, if necessary, contacting you regarding your order.

Improving our products and services.

Periodically sending promotional emails about new products, special offers, or other information we think you may find interesting, only if you have consented to receiving such information via our newsletter.

We are legally obligated to hold any data relating to orders for a minimum of seven years for HMRC. Any details used outside the processing of your order are used based on our legitimate interest.

Information Sharing and Disclosure

Your information is shared with third parties only when necessary for the completion of your order. We engage certain trusted third parties to perform functions and provide services, such as delivery companies, e-commerce platforms, and trusted payment processors, but only to the extent necessary to perform these services.

We may disclose your information if we sell or merge our business (as permitted by law), or if we have a good faith belief that it is reasonably necessary to:

Respond to legal processes or government requests.

Enforce our agreements, terms, and policies.

Prevent, investigate, and address fraud, security, or technical issues.

Protect the rights, property, and safety of our customers or others.

Security

To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online and in-store.

How We Use Cookies

A cookie is a small file that helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by gathering and remembering your preferences.

We use traffic log cookies to identify which pages are being used to help us analyze data and improve our website to tailor it to customer needs. This information is used for statistical analysis purposes only, after which the data is removed from the system. You can choose to accept or decline cookies via your browser settings, though this may prevent you from taking full advantage of the website.

Google Analytics

Our website uses Google Analytics to help us evaluate website usage. Information generated by the cookie (including your IP address) is transmitted to and stored by Google on servers in the United States. Google will not associate your IP address with any other data held by Google. You can learn more about how Google Analytics works here: https://policies.google.com/privacy/partners.

Links to Other Websites

Our website may contain links to other websites of interest. Once you use these links to leave our site, we do not have any control over that other website and cannot be responsible for the protection and privacy of any information you provide there.

Data Retention

We retain your personal information only for as long as necessary to provide our services and to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Data is generally retained for 7 years, though this may be longer if required by the business.

Controlling Your Personal Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law.

Accessing your data: If you would like a copy of the information held on you, please email Claudia Stone at claudia@claudiastone.co.uk.

Correcting your data: If you believe any information we hold is incorrect or incomplete, please email us as soon as possible, and we will promptly correct it.

Complaints: If you are not happy with how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk. We would be grateful if you would contact us first so we can try to resolve it for you.